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Create Free Business Account| Bundle Support | No hardware replacement included in this SKU |
| Provided Support | Technical support, diagnostics, and software visibility |
| Service Type | Support and maintenance (visibility/control) |
| Remote Onsite | Remote-only diagnostic and support access |
| Duration Hours | null hours |
| Service Duration | Contact Cisco for available term options |
| Service Location | Global (subject to local channel availability) |
| Service Description | Provides application visibility, remote diagnostics and configuration control without hardware RMA entitlement. |
| Mpn | CON-SW-ASR1AVC |
| Vendor | Cisco |
| Category | software-services/professional-services |
| Product Name | SNTC-NO RMA APPL. VISIBILITY AND CONTROL |
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NO RMA indicates this SKU does not include vendor-managed hardware return-material-authorization or replacement; it preserves software visibility and diagnostic support while hardware logistics are handled separately.
Coverage is defined by Cisco and your purchase order; contact Cisco or your reseller with device serials to confirm eligibility and compatibility under this MPN.
Open a support case with Cisco referencing MPN CON-SW-ASR1AVC; you will receive remote diagnostics access, event correlation, and vendor-assisted analysis as defined by the service.
Yes. You can procure a separate RMA-enabled support contract or upgrade your agreement through Cisco or an authorized partner to include hardware replacement entitlements.

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