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Create Free Business Account| Mpn | CON-SW-ARAPIEK9 |
| Vendor | Cisco |
| Category | software-services/professional-services |
| Product Name | SNTC-NO RMA 802.11AC W2 AP W/CA |
| Service Type | No‑RMA support |
| Remote Onsite | Remote |
| Service Duration | Contact vendor for term |
| Service Location | Vendor remote support |
| Service Description | Remote technical support and escalation for 802.11ac W2 access points; excludes hardware replacement |
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No‑RMA coverage provides vendor remote diagnosis, configuration remediation, and escalation to engineering but does not include parts replacement or depot exchange. Use it when you need faster operational recovery without entitlement to hardware swap.
Open a case through your Cisco support portal or authorized reseller and reference MPN CON-SW-ARAPIEK9; cases are triaged via the vendor’s authenticated remote support channels.
Yes. The service scope covers diagnosis and configuration remediation related to firmware upgrades, rollbacks guidance, and validation steps to restore operational connectivity.
This product is scoped as remote support only. If on‑site hardware replacement or logistics are required, discuss an alternate contract that includes RMA or onsite dispatch with your Cisco account team.
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