Cisco NCS 2000 Transport Node Controller Support Service

Associate Cisco Smart Net Total Care support with an NCS 2000 Transport Node Controller using CON-SNC-NCS2KMTN. The service code identifies support coverage for the controller element of a Cisco NCS 2000 optical transport environment rather than a separate controller appliance, optic, cable, or chassis component. It gives administrators a specific Cisco service designation to associate with the installed transport-node controller. NCS 2000 deployments support optical transport networks where controller availability and lifecycle support must align with the transport platform in use. This entitlement is tied to the NCS 2000 Transport Node Controller named by the service description. It is therefore relevant when the covered device is the controller function within that platform, not another NCS 2000 hardware element with a separate service requirement. The distinguishing attribute of this service item is its NCS 2000 Transport Node Controller scope within Cisco Smart Net Total Care. Record the controller identity and the selected service code together when assigning support coverage, so the entitlement corresponds to the installed Cisco transport-node controller. Service level, response commitment, term, and included replacement options are determined by the associated Cisco support agreement.