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Create Free Business Account| Brand Name | Cisco |
| Manufacturer | Cisco Systems, Inc. |
| Product Type | Service |
| Service Name | Smart Net Total Care - Extended Service |
| Provided Support | Parts Replacement |
| Service Description | 8x5xNext Business Day, Service Main Type: Exchange |
| Service Response Time | Next Business Day |
| Service Characteristic | Parts |
| Manufacturer Part Number | CON-SNT-DP9841K9 |
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This entitlement is tied to Cisco Desk Phone 9841 deployments and is intended to support that endpoint family.
The listed support is parts replacement with next-business-day response under an 8x5 service window.
The provided source data lists parts replacement and an exchange-based service model, not on-site repair.
It helps reduce the time users spend without a working phone and gives operations teams a predictable recovery path for endpoint failures.

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