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Create Free Business Account| Pricing Type | Not specified |
| Product Supported | Citrix appliance |
| Bundle Support | Gold Maintenance - Upgrade |
| Covered Period | 1 Month |
| Provided Support | Diagnosis, Debugging, Training, Software Update, Parts Replacement |
| Service Characteristic | Parts |
| Service Type | Technical Support |
| Remote Onsite | Remote |
| Duration Hours | 720 hours |
| Service Duration | 1 Month |
| Service Location | Remote |
| Service Description | 24x7 support for diagnosis, debugging, software updates, training, and parts replacement |
| Certification Vendor | Citrix |
| Language Supported | Not specified |
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The service includes diagnosis, debugging, training, software updates, and parts replacement for supported Citrix appliance environments.
Yes. Support is available 24x7 for the full one-month service period.
Yes. Parts replacement is included to help address malfunctioning appliance components.
It is intended for Citrix appliance deployments that need technical support for both electronic and physical service scenarios.

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