
| Pricing Type | Tier H |
| Product Supported | 5508 Series Controller |
| Bundle Support | Smart Net |
| Covered Period | 1 Year |
| Provided Support | 24x7x4 Support |
| Service Characteristic | Hardware maintenance coverage |
| Service Type | Basic Maintenance |
| Remote Onsite | Onsite and Remote |
| Duration Hours | 8,760 hours |
| Service Duration | 1 Year |
| Service Location | Customer Site |
| Service Description | Cisco Smart Net support coverage for a 5508 Series Controller with 24x7x4 response terms. |
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It indicates support is available around the clock, seven days a week, with a 4-hour response target for covered issues.
This service is tied to the 5508 Series Controller and is intended for a single-server coverage scope.
The validation period is 1 year, which supports straightforward annual maintenance planning.
It provides a stronger support posture for production environments where faster response and reduced downtime risk matter.

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