Cisco C9300 24-Port PoE 24x7x4 Support Service

Maintain a Cisco C9300 24-port PoE switching deployment with around-the-clock support coverage and a 4-hour hardware replacement service level. CON-L24HR-C9324P applies to the C9300 24-port PoE platform named by the service code, helping organizations address switch faults that can affect Ethernet-connected endpoints and Power over Ethernet device connectivity. The 24x7x4 level combines 24-hour, seven-day support availability with a four-hour hardware replacement response level. It is intended for locations where a failed access switch can interrupt wired users, wireless access point power, IP phones, cameras, building systems, or other PoE-connected equipment. Cisco technical assistance provides a defined escalation path when configuration, software, or hardware diagnosis is required. This service level differs from lower-availability support options by maintaining coverage outside normal business hours and by specifying four-hour replacement service. Match the covered switch to the C9300 24-port PoE designation before applying entitlement. The service is support coverage for the switch platform, rather than a replacement access switch or a Power over Ethernet expansion module.