Cisco E3CE-SN-VOICE-C-O ServiceNow Voice Concurrent-Agent Overage

Extend Cisco EA 3.0 ServiceNow Voice capacity when concurrent voice-agent demand exceeds the capacity covered by the applicable entitlement. This offering is expressly designated for concurrent agents and overage use, tying the capacity measure to agents active at the same time. It addresses the ServiceNow Voice scope named in the ordering description rather than a general collaboration hardware component. Use concurrent-agent measurement when sizing for peak operational demand, such as support periods in which several voice agents are handling calls simultaneously. The overage designation matters where active-agent counts rise above the covered level: it provides the matching voice-capacity entitlement rather than a named-user measure. This makes the metric relevant to teams that monitor simultaneous agent activity and need capacity aligned to peak demand. E3CE-SN-VOICE-C-O identifies Cisco's EA 3.0 ServiceNow Voice concurrent-agent overage option. Within the ServiceNow Voice entitlement scope, its distinguishing attributes are the overage designation and concurrent-agent metric. It represents a capacity entitlement rather than a physical appliance, phone, or network interface. Keep the exact code associated with deployments where Voice scope, EA 3.0 designation, and concurrent-agent overage treatment must remain aligned.