Cisco Secure Firewall 1220 8x5xNBD Support Service

Keep a Cisco Secure Firewall 1220 under a defined 8x5xNBD service level with CON-L2SNB-CSF1XTDK. The entitlement is associated with the Secure Firewall 1220 platform and specifies support availability during eight hours per day, five days per week, with a next-business-day designation. It is a service offering, not a firewall appliance, interface module, license, or accessory. This coverage level fits branch, retail, office, and distributed-security deployments where the firewall is supported during normal business hours and next-business-day service is appropriate for the site’s operational requirements. Match the entitlement to the installed Secure Firewall 1220 unit and the organization’s required support hours. The 8x5 designation differs from around-the-clock coverage by limiting the stated support window to business hours on five days each week. The next-business-day designation distinguishes this service level from faster-response coverage options used for locations with stricter restoration targets. Use it where weekday operational support aligns with the firewall’s role, site staffing, and service expectations. Secure Firewall 1220 remains the covered platform named for this entitlement; the service code does not represent the purchase of the firewall hardware.