Cisco E3CE-VOICE-C-S EA 3.0 Salesforce Voice Seasonal Concurrent-Agent Capacity

Cisco E3CE-VOICE-C-S adds seasonal concurrent-agent capacity for Salesforce Voice in an EA 3.0 collaboration cloud environment. It addresses organizations licensing Salesforce Voice for contact-center operations where the number of active agents can vary over time. The entitlement is associated with concurrent use, focusing capacity planning on agents active at the same time rather than a fixed assignment to every potential user. This seasonal designation fits deployments that expect defined periods of increased Salesforce Voice activity, such as recurring service peaks, campaigns, or business cycles. Administrators can position the entitlement alongside their EA 3.0 collaboration cloud licensing when Salesforce Voice agent capacity must reflect simultaneous usage requirements. It is a cloud licensing component, not a physical endpoint, network appliance, handset, or accessory. The product is differentiated by three specific attributes in its ordering description: Salesforce Voice scope, concurrent-agent measurement, and seasonal designation. Those attributes matter when separating voice-agent capacity from broader collaboration services and when determining the quantity required for peak active-agent demand. Use the seasonal capacity designation where the required Salesforce Voice concurrency is tied to a recurring or time-bounded operating need within the EA 3.0 program.