Cisco Room Vision PTZ Camera CX Level 1 8x7 NCD Support

Keep a Cisco Room Vision PTZ Camera in Carbon Black under a CX Level 1 service schedule built around 8x7 availability and NCD handling. This entitlement applies to the camera platform named in the coverage description; it does not add imaging, mounting, or connectivity hardware to the room. For conference spaces where the camera is already selected, the service code establishes the support level associated with that installed endpoint. CON-L1NCD-CSCAM1ZC pairs CX Level 1 with an 8x7 NCD designation. The 8x7 notation identifies seven-day coverage with eight-hour availability, while NCD identifies next-calendar-day handling. These terms matter where room-system support needs to follow a defined operating schedule rather than a 24-hour response arrangement. Coverage is associated with the Cisco Room Vision PTZ Camera, so match the camera platform and Carbon Black finish before assigning the entitlement. Within the CX service choices for this camera, the distinguishing details are the Level 1 tier, 8x7 coverage window, and NCD designation. Those three values should remain intact when aligning the service code to an installed room camera. This product is a support entitlement for the named camera rather than a replacement camera unit, separating service coverage from the physical conferencing endpoint.