Cisco S-KPI-BDL-WS-CUT-O QM Speech GenAI Transcription Overage

Add transcription overage capacity for concurrent-user Quality Management workflows that combine speech and GenAI bundle services. This cloud-service entitlement is scoped to transcription overage, making it relevant where transcription consumption is tracked separately from the primary service configuration. Its Collab Cloud classification places it with Cisco collaboration cloud services rather than physical network, compute, or endpoint hardware. The concurrent-user designation matters for environments that organize service access around active users instead of permanently assigned individual users. Quality Management teams can use speech transcription as part of conversation review, analysis, and related operational workflows, while GenAI bundle usage identifies the associated service scope. The overage designation distinguishes this entitlement from a base service allocation by addressing transcription usage recorded beyond that allocation. Cisco S-KPI-BDL-WS-CUT-O should be matched to the applicable QM, speech, and GenAI bundle configuration where concurrent-user transcription overage is required. It does not represent a separately described appliance, interface module, or endpoint. Use the entitlement where the service configuration calls for additional transcription overage capacity within the associated collaboration cloud environment.