Cisco Webex Desk Mini 8x5xNBD Partner Support

Keep a Cisco Webex Desk Mini carbon black endpoint covered with Partner Support during standard business hours. The 8x5xNBD response designation provides support for 8 hours per day, 5 days per week, with next-business-day hardware replacement for covered equipment. It applies to the Webex Desk Mini collaboration device named by this service. CON-PSUT-CS1DESKM is for deployments where the Desk Mini is used as a personal video collaboration endpoint at a desk, in a home office, or in a shared touchdown space. The service ties the response level to the specific endpoint rather than to a broader room-system installation. Its carbon black compatibility designation helps distinguish it from support coverage intended for another hardware configuration. Partner Support places the support relationship with a Cisco partner while retaining the defined Cisco service level for the covered Desk Mini. The 8x5 schedule suits locations that need weekday support coverage rather than continuous coverage, while the NBD hardware replacement designation addresses an eligible hardware failure on the next business day. Match the service term and endpoint serial coverage to the installed Cisco Webex Desk Mini before activation.