Protect the storage layer with a support plan that matches the operational importance of the platform. Cisco SNTC 8x5xNBD coverage provides business-hour support with next-business-day response, helping infrastructure teams manage incidents without overcommitting to around-the-clock service they may not need. For controller-room deployments, the value is in service predictability. When storage is tied to backup, recovery, and secondary data workflows, response timing matters. This support SKU gives procurement and operations a defined contract path for the Navigator Controller Room Kit Mini, helping reduce ambiguity around who responds, when they respond, and how the issue is handled. It is a practical fit for organizations standardizing support across Cisco-managed storage environments. Rather than paying for broader coverage than the workload requires, this plan keeps the service level focused on the production window that matters most.