Cisco NCS5501 40x10G CX L1 24x7x4 Service

Maintain defined support coverage for the Cisco NCS5501 40x10G AND configuration with a CX L1 SP FCM service level. The service designation includes 24x7x4 coverage: support access is available 24 hours a day, seven days a week, with a four-hour service target. It applies to deployments where the NCS5501 platform performs a continuing network role and support availability must be established around the clock. SD-L14HR-NCSE5501 associates that service level with the named NCS5501 40x10G AND platform configuration. The platform reference matters because the covered hardware configuration determines where the service entitlement applies. The CX L1 SP FCM designation differentiates this offering from service options carrying other coverage levels, platform scopes, or service targets. Use this service where a four-hour target and continuous support access align with the operational requirement for the covered NCS5501 system. Record the Cisco ordering code with the installed platform configuration so the service relationship remains clear throughout the support period. The service itself does not add router interfaces, optics, software features, or physical hardware; it establishes the stated support coverage level for the associated network platform.