Cisco SD-L1NBD-NCS3K9T9 8x5 NBD Support Service

Maintain covered NCS1K4 12x QSFP28 2 equipment under an 8x5 next-business-day service level. Cisco SD-L1NBD-NCS3K9T9 is a CX L1 SP FCM support service designation for environments where the optical transport platform is operated during standard business hours and a next-business-day support commitment aligns with site operations. The 8x5 designation applies to business-hours coverage, while NBD identifies the next-business-day service level. This makes the service appropriate where a platform is important to transport operations but does not require around-the-clock coverage. Network teams can align the service term with locations that have staffed operating windows, scheduled maintenance procedures, and tolerance for next-business-day action rather than immediate onsite response. This specific service is tied to the NCS1K4 12x QSFP28 2 equipment designation shown in the service description. It is not a network chassis, optical module, interface card, or standalone hardware component. Select it when the installed platform and required service level both match the covered designation: CX L1 SP FCM with 8x5 next-business-day coverage. The ordering code distinguishes this service configuration from support options that may use different coverage windows, response levels, or covered equipment designations.