Cisco NCS 1014 Controller 8x5 NBD Support

Maintain service coverage for a Cisco NCS 1014 controller with the SD-L1NBD-NCS1KCTL CX Level 1 support designation. The service uses an 8x5 coverage schedule and a next-business-day service level, aligning it with environments that operate during standard business hours rather than requiring a 24-hour support arrangement. It is specifically scoped to the NCS 1014 controller named in the service designation. Level 1 coverage establishes the support tier carried by this SKU, while NBD identifies next-business-day handling within the stated 8x5 window. Those terms matter when matching an existing service posture: 8x5 and NBD are not interchangeable with around-the-clock coverage or same-day response. Keep the controller designation intact when selecting coverage, because the entitlement is named for that platform rather than a generic network device. Use this service where the installed unit is the Cisco NCS 1014 controller and the required coverage profile is CX L1 SP FCM with 8x5 NBD. The ordering code identifies the service configuration, not a controller hardware unit. This distinction helps separate the support entitlement from the equipment it covers and keeps the selected service profile aligned with the stated controller platform.