Cisco MDS 9710 Chassis 8x5xNBD Service Coverage

Maintain a Cisco MDS 9710 chassis under an 8x5xNBD service level, with support access during standard business hours and next-business-day hardware replacement for supported hardware faults. This coverage tier suits Fibre Channel SAN environments where planned maintenance windows, redundant fabrics, and established operational procedures can accommodate a next-business-day response commitment. The service is scoped to the MDS 9710 chassis named by the contract. It provides a defined support entitlement for the director platform rather than adding switching capacity, ports, software features, or chassis components. Infrastructure teams can apply it where the MDS 9710 remains a central element of a storage fabric and requires an active vendor support path for fault isolation and eligible replacement activity. CON-NCJT-C9710 uses the 8x5xNBD response tier: service is available eight hours per day, five days per week, with next-business-day replacement where applicable. That distinguishes it from higher-response service levels intended for environments requiring around-the-clock coverage or shorter replacement commitments. Match the contract term and coverage requirements to the installed MDS 9710 chassis and the operational availability target for the SAN.