Cisco SD-L1NBD-NCS1K4CK Level 1 8x5 NBD Network Convergence Service

Maintain a defined 8x5 support schedule for Cisco Network Convergence environments with Level 1 service and a next-business-day designation. SD-L1NBD-NCS1K4CK represents a Cisco CX service entitlement described as L1 SP FCM for Network Convergence. It provides support coverage rather than adding a network appliance, interface, or software function to the environment. The 8x5xNBD designation establishes the service attributes that distinguish this entitlement. The 8x5 window denotes eight hours per day, five days per week, while NBD denotes next-business-day handling. Level 1 identifies the first-line support level stated for this CX service. These attributes help operations teams align support coverage with staffed business hours and the required service expectation for the covered Network Convergence environment. Use this service where the associated Cisco Network Convergence deployment requires Level 1 assistance under an 8x5 schedule and an NBD designation. Its differentiation within CX service configurations is the combination of first-line support, weekday operating-hour coverage, and next-business-day service level. Associate the entitlement with the intended covered Network Convergence asset and required service term before activation.