Cisco S-KPI-LM-SCR-CU Last Mile Screen Recording Concurrent-User License

Record user-screen activity through the Last Mile Screen Recording function with a license measured by concurrent user. S-KPI-LM-SCR-CU identifies the Cisco entitlement associated with that function, allowing organizations to account for screen-recording access by the number of users active at the same time rather than by a physical device count. Screen recording can support technical support investigations, service-quality reviews, user workflow analysis, and incident evidence collection. The concurrent-user metric is relevant where recording requirements vary by shift, support queue, or active operator population. It places the license focus on simultaneous access to the recording function within an environment using Last Mile Screen Recording. This item is a licensing component rather than a switch, server, cable, or mounting accessory. Its product scope is specifically Last Mile Screen Recording with a concurrent-user designation. That distinction matters when matching the required recording capability to the intended user-access metric: the entitlement addresses screen recording, while endpoint hardware, storage capacity, retention settings, and recording-policy configuration are separate deployment considerations.