Cisco S-KPI-LM-OBS-CU Last Mile Agent Observability Concurrent User Entitlement

License Cisco Last Mile Agent Observability capacity according to concurrent agent use. S-KPI-LM-OBS-CU applies the concurrent-user metric named for this Collab Cloud offering, making it relevant where observability access must be sized around the number of agents active at the same time. It represents a cloud-service entitlement rather than a physical appliance or network component. Last-mile observability focuses attention on the agent-side portion of a collaboration environment, where an agent’s connection and working conditions can affect the experience of calls and other real-time interactions. The concurrent-user designation distinguishes this entitlement from capacity measured by a fixed named-user assignment: the required quantity should reflect expected simultaneous agent activity. Use this code where the required service is specifically Last Mile Agent Observability and the licensing metric required is concurrent user. It fits Collab Cloud environments that need a defined observability-capacity allocation for agent populations. The SKU does not describe endpoint hardware, network interfaces, analytics retention, service duration, support coverage, or implementation services; those elements should be evaluated separately when they are required for the deployment.