Cisco Help at Work Unattended Remote Access

Enable remote support workflows for endpoints that must be accessed without a local user present. Help at Work Unattended Remote centers on unattended connectivity, allowing support personnel to reach eligible devices when an interactive user session is not available. This capability applies to remote troubleshooting, device checks, and other support activities where physical access to the endpoint would otherwise be required. MI-HELP-UR-D-C identifies the Help at Work Unattended Remote ordering option. The unattended designation matters when separating support requirements for always-available devices from sessions that depend on an end user initiating or approving a connection. It fits environments with distributed endpoints, remote equipment, or devices located where a technician cannot readily work onsite. Use this option when the deployment requirement is specifically unattended remote access under the Help at Work designation. Confirm that the intended endpoint environment, remote-access policy, and required support workflow align with unattended connectivity before assigning the entitlement. License quantity, duration, endpoint coverage, platform support, and included service terms are not represented by the product name and should be matched to the intended deployment requirements.