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| Category | Enterprise Network |
| Service Tier | Premier |
| Service Family | Cisco High-Touch Operations (HCO) |
| Covered Service | Cisco Secure Internet Access (SIA) |
| Monitoring Function | Real-time monitoring (RTM) |
| Offering Description | HCO Premier RTM for Cisco SIA |
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HCO-P-C-RTM-SIA identifies Cisco HCO Premier RTM associated with Cisco Secure Internet Access. The name establishes the Premier tier, real-time monitoring function, and SIA service association. Entitlement duration, contacts, escalation targets, and detailed deliverables are governed by the applicable Cisco service terms.
RTM means real-time monitoring. In this offering, the RTM designation identifies monitoring as the named HCO function associated with Cisco Secure Internet Access. It distinguishes the service scope from a Cisco SIA subscription or a physical security appliance.
No. HCO-P-C-RTM-SIA names a Cisco HCO monitoring service associated with Cisco Secure Internet Access. It does not describe a physical appliance, switch, firewall, optic, cable, or rack-mounted component for installation in the network.
Select this service when the required Cisco offering explicitly calls for HCO Premier real-time monitoring tied to a Cisco Secure Internet Access environment. Its naming identifies the relevant service tier, monitoring function, and Cisco SIA association.