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| Product Supported | FND SOFTWARE SOLUTION SUPPORT BASIC |
| Support Hours | Varies by contract |
| Covered Period | Contract term defined at purchase |
| Provided Support | Software support and troubleshooting |
| Service Location | Remote / Vendor support |
| Service Description | Vendor-backed software support, case management and escalation |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
Basic support provides vendor-backed software troubleshooting, case lifecycle management, and access to Cisco Technical Assistance Center for diagnostic and remediation guidance. Coverage specifics and term are defined in the purchase contract.
Open a support case through your Cisco support portal or designated account contact. Cases are tracked through Cisco’s case management system and escalated according to the contract’s defined processes.
Yes. Customers can work with their Cisco account team to purchase an upgraded support tier or extended coverage if faster response times or advanced services are required.
On-site services are not typically included with Basic support. If on-site remediation is required, discuss professional services options or higher-tier support with your Cisco representative.
Cisco · CON-L1NBD-IR18219K
Cisco · CON-3SNTP-IEA34008
Cisco · CON-3SNTP-IEM3408T
Cisco · CON-L14HR-DS9396ET
Cisco · SP-ECMU-XRA9KX6O
