Cisco Desk Mini Essential 8x5 Next-Business-Day Onsite Service

Maintain a Cisco Webex Desk Mini Carbon Black collaboration endpoint with Cisco Essential service coverage that includes 8x5 next-business-day onsite support. The service applies to the Desk Mini endpoint rather than to a shared infrastructure platform, making it appropriate for individually deployed desk devices in executive offices, home offices, focus rooms, and personal video collaboration spaces. Support is available during an 8-hour-per-day, 5-day-per-week coverage window. When onsite service is required, the service characteristic specifies next-business-day delivery. This response level fits environments where a failed personal collaboration endpoint needs a scheduled onsite service response but does not require continuous 24-hour coverage. CON-ECDO-CS1DESKM combines the Essential support level with the 8x5 next-business-day onsite service characteristic for the Cisco Webex Desk Mini in Carbon Black. It distinguishes this coverage option by pairing a named endpoint model with an onsite delivery method and a business-hours response schedule. Select it where the covered unit is specifically a Webex Desk Mini and the required service approach is next-business-day onsite assistance.