When a telepresence room is part of the daily operating rhythm, service delays become business delays. Cisco ESS 8x5x4 coverage for the Telepresence Table Micro gives IT a defined support structure with business-hour availability and a 4-hour response objective, helping keep collaboration spaces usable when teams need them most. This entitlement is a practical fit for organizations that standardize on Cisco room systems and want a support model that aligns with office schedules. It helps procurement teams document coverage clearly while giving operations teams a faster path to issue handling than ad hoc break-fix arrangements. For high-value meeting environments, the difference is control. A known service window, a clear response target, and Cisco-backed coverage help protect the room as a business asset rather than treating it as a peripheral accessory.