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Create Free Business Account| Service Level | Enhanced support |
| Hardware Replacement | Next-calendar-day hardware replacement |
| Support Availability | 8 hours per day, 7 days per week |
| Covered Hardware | Cisco Meraki MR78 Wi-Fi 6 access point |
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MR78 names the Cisco Meraki Wi-Fi 6 access-point model. CON-L1NCD-MR78HW1 is the associated Enhanced support ordering code, providing 8x7 support coverage and next-calendar-day hardware replacement for that MR78 hardware platform.
CON-L1NCD-MR78HW1 provides Enhanced 8x7 support. The 8x7 designation means support coverage for eight hours per day, seven days per week, with next-calendar-day hardware replacement coverage for the supported MR78 platform.
No. CON-L1NCD-MR78HW1 is a support service entitlement for Cisco Meraki MR78 hardware. It provides Enhanced support and next-calendar-day replacement coverage; it is not an MR78 access point or a wireless hardware shipment.
Choose this coverage when an MR78 hardware failure needs a defined replacement response by the next calendar day and the site requires support availability across seven days each week. It is suited to outdoor wireless locations with ongoing operational demand.
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