Cisco CON-L1NCD-CSCPRFK9 Enhanced 8x7 Next Calendar Day Support

Maintain the service level assigned to Cisco Room Kit G2, Room Vision PTZ, and ARCT collaboration-room equipment with an enhanced 8x7xNCD support entitlement. This service item is for organizations operating meeting-room video systems where availability outside a standard weekday schedule matters and a defined next-calendar-day service level is required. CON-L1NCD-CSCPRFK9 identifies the enhanced service option associated with the covered collaboration equipment. The 8x7 designation specifies an eight-hours-per-day, seven-days-per-week support schedule, while NCD identifies the next-calendar-day service level. It is a support entitlement rather than a Room Kit endpoint, camera, or physical room-control component. Use this service when matching coverage for Room Kit G2 deployments that include the Room Vision PTZ and ARCT equipment named in the entitlement description. Its distinguishing characteristic is the enhanced 8x7xNCD level: it associates the identified room collaboration hardware with a seven-day support schedule and next-calendar-day service designation. Confirm that the deployed equipment matches the covered Room Kit G2, Room Vision PTZ, and ARCT configuration before assigning coverage.