Cisco Headset 321 Enhanced 8x5xNBD Support Service

Maintain service coverage for Cisco Headset 321 wired single configurations deployed in carbon black for US use. The Enhanced 8x5xNBD service level establishes an eight-hours-per-business-day, five-days-per-week coverage window with a next-business-day service designation. It is a support entitlement for compatible headset equipment, not a shipment of headset hardware. This service fits organizations that standardize on wired single-ear headsets for desk-based calling, customer service, reception, and unified communications users. Matching coverage to the installed headset configuration helps retain a consistent support level for users whose daily voice work depends on a wired headset. The scope is specific to the carbon black US configuration identified for the Cisco Headset 321. CON-L1NBD-HSF6W931 distinguishes the Enhanced 8x5xNBD coverage level from physical headset ordering codes and from support options with other service windows. Select it when the required entitlement is for the stated wired single headset configuration and the requested support level is Enhanced 8x5xNBD. Contract duration and detailed service entitlements depend on the associated service agreement.