Cisco E3CE-VOICE-C-O EA 3.0 Salesforce Voice Concurrent Agent Overage

Account for Salesforce Voice usage that exceeds the applicable concurrent-agent allocation under Cisco EA 3.0. E3CE-VOICE-C-O is an electronic collaboration entitlement associated with Salesforce Voice and measured by concurrent agents. Its scope is capacity overage, not a physical endpoint, telephone, gateway, headset, or network appliance. Concurrent-agent measurement focuses on agents active at the same time. That makes this entitlement relevant where Salesforce Voice activity can rise above an organization’s established capacity during busier support periods, contact-center peaks, or expanded agent schedules. Administrators can assess the required quantity against the highest expected simultaneous agent usage within the EA 3.0 Salesforce Voice environment. Within the EA 3.0 Salesforce Voice licensing family, this item is distinguished by its overage role and concurrent-agent metric. It addresses additional concurrent-agent capacity rather than serving as a general-purpose collaboration hardware component. Match the entitlement to the Salesforce Voice service scope and concurrent-agent requirement being managed so the selected license corresponds to the intended capacity requirement.