Cisco E3CE-VOICE-C EA 3.0 Salesforce Voice Concurrent Agents

Expand Salesforce Voice capacity with a Cisco EA 3.0 entitlement measured in concurrent agents. E3CE-VOICE-C is associated with Cisco Collaboration Cloud and Salesforce Voice, making it relevant where agent access to the Salesforce Voice service must be licensed using a concurrent-agent metric. Its scope is cloud collaboration licensing rather than a physical phone, gateway, switch, or server. Concurrent-agent licensing measures the number of agents using the covered service at the same time. This approach fits contact-center environments where total assigned users can differ from the number of agents actively handling voice work during a shift. The entitlement is intended for Salesforce Voice capacity planning within a Cisco Collaboration Cloud deployment and should be matched to the required concurrent-agent count. The defining characteristics of this EA 3.0 item are its Salesforce Voice service scope and concurrent-agent licensing metric. Those attributes distinguish it from Cisco Collaboration Cloud entitlements for other services, user-based licensing, and physical collaboration infrastructure. Select this entitlement when the required service is Salesforce Voice and the licensing requirement is expressed as concurrent agents.