Maintain Cisco HyperFlex Hybrid infrastructure under a CXL1 service level with 24 x 7 coverage and a 4-hour onsite response commitment. The service is aligned to HyperFlex Hybrid equipment and provides a defined support path when covered hardware requires attention. Onsite response is suited to environments where hands-on service at the installation location is required rather than a support arrangement limited to remote assistance. Drive retention distinguishes this service configuration. When a covered storage drive is replaced, drive retention allows the customer to retain the removed drive. That capability matters in deployments where local handling of retired storage media is required by internal security practices or data-handling controls. It also keeps the service scope focused on the installed HyperFlex Hybrid hardware rather than adding a separate media-retention service. Cisco CON-L1DR7-HXE22M6S combines the CXL1 level, around-the-clock coverage, 4-hour onsite response, and drive-retention capability in one HyperFlex Hybrid service entitlement. Match the entitlement to the installed HyperFlex Hybrid equipment and the required onsite response level. It is a support service rather than a physical replacement component, so it does not add compute, storage, or networking capacity to the cluster.