Cisco CX Level 2 24x7x4OS ASR 1000 Support

Protect core routing services with Cisco CX Level 2 24x7x4OS support for ASR 1000 environments. Designed for infrastructure teams that cannot afford extended outages, this service provides around-the-clock access to Cisco support with a four-hour response target for covered issues. It is a practical fit for organizations running business-critical WAN edge, aggregation, or edge security workloads on ASR 1000 platforms. Level 2 coverage adds a deeper support path for operational issues that require more than standard break-fix handling. That matters when routing stability, software behavior, and service continuity directly affect application availability. For teams managing complex network dependencies, this support tier helps shorten time to diagnosis and keeps escalation aligned with enterprise expectations. Compared with lower-tier coverage, this service is built for environments where response time and vendor expertise carry real operational value. It supports the kind of infrastructure where a delayed fix can ripple across branches, data centers, and remote users. If the ASR 1000 is part of your critical path, this service helps preserve uptime with the support model those deployments demand.