Cisco CW9800M CX Level 2 24x7x2 Support

Maintain the service position of a Cisco Catalyst CW9800M wireless controller with Cisco CX Level 2 24x7x2 support. CON-L22HR-CW98M21A is a controller-specific service entitlement rather than a wireless controller, access point, license, or replacement hardware item. It pairs the CX Level 2 designation with a 24x7x2 service designation for the named Catalyst controller platform. The entitlement applies where the wireless control plane is hosted on the CW9800M platform and the deployment requires a named Cisco service level. Match the covered controller model carefully: this service is associated with CW9800M, not a generic wireless-network support pool. That model association matters when maintaining support coverage for controller-based WLAN operations, including centrally managed access-point environments. Within the Cisco CX service range, the defining characteristics of this item are its Level 2 designation and its 24x7x2 support designation. Those attributes distinguish it from service offerings with different coverage levels or response designations. The order code is appropriate when the installed controller is a Cisco Catalyst CW9800M and the required service level is explicitly CX Level 2 24x7x2. It is an intangible service entitlement, so it does not add ports, radio capacity, controller throughput, or physical accessories to the wireless environment.