Cisco CW9800H2 CX Level 2 24x7x2 Support Service

Maintain support coverage for Cisco Catalyst CW9800H2 Wireless Controller infrastructure with a Cisco CX Level 2 service entitlement. The service carries a 24x7x2 designation, indicating 24-hour, seven-day coverage with a 2-hour response target. It applies to the Catalyst CW9800H2 wireless controller platform named by the service description. CON-L22HR-CW98H21A is a service entitlement, not a wireless controller appliance. It is intended for environments where the controller is already deployed as the centralized control point for enterprise wireless operations and where continuous support coverage is required. The entitlement lets organizations align the controller’s support level with the operating hours and incident-response expectations of the wireless environment it serves. The specific distinction of this service is its CX Level 2 tier and 24x7x2 coverage designation for the Catalyst CW9800H2 platform. Select it when the covered controller must be associated with this named support tier rather than a general hardware accessory or controller purchase. Confirm that the controller in scope is the Cisco Catalyst CW9800H2 before associating the service entitlement with the deployment.