Cisco CON-L1NCD-CSCOEECK CX Level 1 8x7NCD Codec Support

Maintain service continuity for eligible standalone Cisco codec equipment with CX Level 1 coverage, an 8x7 support window, and a next-calendar-day service designation. Codec hardware commonly supports room video and collaboration endpoints where an equipment issue can affect scheduled meetings, remote participants, and shared communications spaces. This service is associated specifically with Cisco codec equipment identified as standalone. CON-L1NCD-CSCOEECK combines the CX Level 1 designation with 8x7NCD coverage. The 8x7 designation identifies an eight-hours-per-day, seven-days-per-week support window, while NCD identifies the next-calendar-day service level. These characteristics distinguish the offering from service options with different coverage hours or response designations. Apply this service to the eligible Cisco codec equipment associated with the entitlement. It is a support offering rather than a physical codec, cable, mount, or endpoint component. The service selection matters where a deployed codec requires a defined support level and next-calendar-day coverage arrangement. Confirm that the specific installed codec equipment is eligible for this service before associating the entitlement with an installed collaboration environment.