Cisco 9861 Desk Phone CX Level 1 8x5xNBD Support

Apply CX Level 1 service coverage to the Cisco Desk Phone 9861 Arabic Layout, CA configuration. CON-L1NBD-DP9861K9 is a service entitlement rather than a desk phone, pairing the supported device with Cisco’s 8x5xNBD service level. It is intended for organizations maintaining installed desk-phone endpoints that require defined support coverage for this specific configuration. The 8x5xNBD designation specifies support during an eight-hours-per-day, five-days-per-week coverage schedule with a next-business-day service level. CX Level 1 identifies the support tier associated with the entitlement. This structure helps standardize coverage for desk phones operating in business-hour environments where support requirements are aligned with the normal workweek. Coverage is tied to the Cisco Desk Phone 9861 identified with Arabic layout and the CA designation. Match the service entitlement to that supported phone configuration before assignment, particularly where deployments contain phones with different language layouts or regional variants. The product scope is focused on support for the named desk phone configuration; it does not represent a hardware phone or a general-purpose support plan for unrelated endpoint models.