Protect wireless availability with Cisco CX Level 1 support for 802.11ac access points. Designed for infrastructure teams that cannot afford slow recovery, this 8x5xNBD service aligns support coverage to business hours while keeping replacement response tied to the next business day. It is a practical fit for environments where AP continuity directly affects user access, collaboration, and application performance. This service is specified for 802.11ac wireless APs with 4x4:3 internal antennas and dual Gigabit Ethernet connectivity, making it relevant for higher-density deployments that depend on stable radio performance and wired backhaul. For organizations standardizing on Cisco wireless, the value is not just coverage—it is the confidence that support is matched to the hardware profile already in production. Choose this level when you need dependable service coverage without overbuying for requirements that do not call for premium response tiers. It helps preserve uptime, reduce operational uncertainty, and keep wireless infrastructure aligned to the service expectations of enterprise users.