Cisco Catalyst 9800 Wireless Controller CX Level 1 24x7x4OS

Keep critical wireless infrastructure covered when response time matters. Cisco CX Level 1 for the Catalyst 9800 wireless controller provides 24x7 support with 4-hour onsite service, giving operations teams a defined path to recovery when controller issues threaten access, roaming, or policy enforcement. This service is built for environments where wireless availability directly affects productivity, clinical workflows, retail transactions, or campus operations. Instead of waiting for standard business-hours escalation, teams get continuous coverage and a faster onsite response window that can shorten disruption and reduce the burden on internal staff. For organizations standardizing on Cisco Catalyst 9800 platforms, this support tier adds a higher level of assurance around a core control point in the WLAN architecture. It is a practical fit for sites that need predictable service handling, tighter incident response, and a support model that matches the value of the underlying wireless investment.