Cisco CON-L14OS-WSC2968T CX Level 1 Support Service

Keep the specified Catalyst 2960XR access-switch configuration under a named Cisco service level rather than treating support as a generic switch accessory. CON-L14OS-WSC2968T maps to CX Level 1 coverage with a 24x7x4 onsite service level for systems configured with 48 Gigabit Ethernet interfaces and two 10G SFP uplink interfaces. That platform match matters because the entitlement is tied to the stated hardware configuration. In a campus or branch access layer, the covered configuration provides high port density for endpoint connections while its 10G SFP uplinks connect the access layer to aggregation. The service SKU corresponds to that 48-port, two-uplink arrangement, not a general-purpose support selection for unrelated appliances. Use it where the installed switch configuration matches those interface counts and the required support tier is CX Level 1. The 24x7x4 OS designation identifies continuous coverage with a four-hour onsite response target. It is a support entitlement rather than a switch, optic, power supply, or rack component. Record the covered platform configuration before associating the service, especially where a site has several Catalyst 2960XR variants with different port and uplink layouts. This distinction keeps the service level aligned with the actual access-switch hardware.