Cisco SD-L1NBD-NCS1014K 8x5 NBD Network Convergence Support

Maintain a defined Cisco support posture for Network Convergence infrastructure with 8x5 next-business-day coverage. This service option is suited to environments where equipment is supported during standard business hours and a next-business-day service target aligns with the site’s operational requirements. The CX L1 SP FCM designation identifies the Cisco service level attached to this orderable support item. Cisco SD-L1NBD-NCS1014K is associated with NCS 1014 K Network Convergence systems. It gives administrators and support teams an established 8x5xNBD coverage framework rather than a continuous-service coverage model. That distinction matters for branch, aggregation, and other locations where after-hours response is not required but documented daytime support coverage remains necessary. Use this service where the installed Network Convergence platform must be covered under a Cisco CX Level 1 service arrangement with a next-business-day target. The 8x5xNBD structure differentiates it from support levels that provide broader hour coverage or faster response objectives. Match the service term, platform entitlement, and site support policy to the covered equipment before activation.