Cisco Control Hub Advanced Analytics & Cloud Updates

Maintain continuity for your appliance environment with a 2-year service package that combines advanced analytics, cloud updates, and ESS support. This offering is built for teams that need predictable service coverage, faster parts turnaround, and access to update channels without interrupting operational planning. The service model is depot-based exchange, with parts replacement and a 1 business day advance parts replacement response time. That matters when uptime, maintenance windows, and support logistics are tightly controlled. The package also includes new releases update access, web knowledge base access, web support, email support, and phone support, giving operations teams multiple paths to resolve issues and keep systems aligned with current software. For procurement teams, the 2-year duration helps standardize support spend while preserving the service depth expected in enterprise environments. For technical teams, the combination of analytics and cloud updates supports better visibility and a cleaner maintenance cadence across the appliance lifecycle.