Cisco CON-NCHTS-APIC1M42 APIC Appliance Medium 8x5 NBD Support

Maintain service coverage for a Cisco APIC appliance in the medium configuration with an 8x5 next-business-day service level. This service is associated with the APIC appliance platform rather than being an appliance, controller, software license, or hardware add-on. It applies where the covered APIC configuration requires weekday support availability and a next-business-day service expectation. The 8x5xNBD designation defines the support level named for this service: an eight-hour-per-day, five-day-per-week coverage window with next-business-day service. That service level suits installations whose operating model does not require continuous 24-hour coverage, while still maintaining a defined support arrangement for the designated APIC appliance medium configuration. CON-NCHTS-APIC1M42 is specifically associated with the APIC appliance medium configuration stated in the service description. The configuration qualifier matters because support services are tied to the covered platform designation. Use this service where the installed APIC appliance matches the medium configuration and the required coverage level is 8x5xNBD. The service distinguishes itself through that combined platform scope and weekday next-business-day support level, rather than through a change to the appliance hardware itself.