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Create Free Business Account| Mpn | CON-SNT-CS1DESKM |
| Brand Name | Cisco |
| Product Type | Service |
| Service Scope | Vendor-managed NBD parts exchange |
| Target Hardware | Webex Desk Mini (Carbon Black) |
| Service Type | Smart Net Total Care (SNTC) |
| Remote Onsite | Exchange (Next-Business-Day parts replacement) |
| Provided Support | Parts Replacement |
| Service Duration | 8x5 |
| Service Description | Next-Business-Day parts replacement during business hours |
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It means parts replacement is provided during standard business hours (8x5) and replacement parts or engineered exchanges are targeted for next business day delivery after case validation.
This contract provides parts replacement via exchange; on-site engineer dispatch is not included unless specifically added to the service agreement.
This SKU applies to Webex Desk Mini endpoints. For mixed-device coverage, review Cisco SNTC ordering guides or combine with additional SKUs to cover other models.
Open a case through Cisco TAC via the support portal or phone; provide serial number and symptom details to initiate parts exchange under the SNTC contract.
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