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Create Free Business Account| Covered Period | See partner agreement |
| Provided Support | Remote support and parts logistics |
| Service Characteristic | 8x5 coverage with NBD logistics |
| Service Type | Partner support |
| Remote Onsite | Remote troubleshooting with next-business-day parts logistics |
| Duration Hours | Business hours coverage (8x5) |
| Service Duration | 8x5 NBD |
| Service Location | Remote support; logistics via authorized channels |
| Service Description | Remote troubleshooting, parts ordering, NBD logistics |
| Language Supported | English (regional variants per partner) |
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8x5 NBD indicates partner support during standard business hours (8x5) with next-business-day logistics for parts and replacements where available under the partner agreement.
This SKU focuses on remote troubleshooting and logistics; on-site service is not expressly included and would require a separate on-site support agreement.
Coverage applies to Cisco Webex Desk Camera (Carbon Black) as identified by the product SKU; verify device serial numbers with the partner to confirm eligibility.
Service events are recorded through the partner support portal, producing documented repair and replacement records for the purchaser.
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