Cisco Catalyst 9000 Compact 12-Port PoE Onsite Support

Maintain operational support coverage for a Cisco Catalyst 9000 Compact 12-port PoE switch with an onsite 8x5x4 service entitlement. Cisco SP-OS2-C920CXPO identifies coverage operating on an 8-hour-per-day, 5-day-per-week schedule with a 4-hour onsite response target. It is a service offering rather than a switch, power supply, mounting accessory, or port expansion item. This entitlement fits Catalyst 9000 Compact deployments supporting powered edge devices such as wireless access points, IP phones, cameras, and building-system endpoints. A defined onsite response objective matters where an access-layer interruption can affect endpoint connectivity or Power over Ethernet availability. Match the service entitlement to the covered 12-port PoE compact-switch configuration before assigning it to an installed device. The distinguishing characteristic of this service level is onsite 8x5x4 coverage: support operates during an 8-hour, 5-day schedule and specifies a 4-hour onsite response target. That makes it appropriate where remote-only assistance does not meet the operational requirement for the covered switch. The entitlement does not alter switch port count, PoE capability, software features, or physical installation; it provides the stated support coverage for the associated Catalyst 9000 Compact platform.