Calabrio Analytics with Phonetics and ST

Turn recorded interactions into actionable intelligence with Calabrio Analytics with Phonetics and ST from Cisco. Built for contact center environments where every conversation carries operational and compliance value, this software helps teams analyze speech patterns, identify recurring terms, and review interactions with greater precision. For organizations managing high call volumes, the value is in speed and consistency. Instead of relying on manual sampling alone, teams can move through conversations with a more structured view of what was said, how often it was said, and where patterns emerge across agents, queues, or customer segments. That makes it easier to support coaching, quality review, and issue detection at scale. This offering is suited to enterprises that need more than basic reporting. It supports a more disciplined approach to conversation analysis, helping leaders focus on measurable service improvements and operational control. For buyers comparing options, the distinction is clear: this is built for organizations that need deeper analytics tied to real contact center workflows, not lightweight call summaries.