Cisco C8221-G Basic 8x5xNBD Support Service

Maintain Basic service coverage for a Cisco C8200 Series secure router with an 8x5xNBD service level. The covered platform named for this service is C8221-G. The 8x5xNBD designation sets an eight-hours-per-day, five-days-per-week support window and a next-business-day hardware replacement response. It applies to the secure-router platform rather than to LAN switching, wireless, or a separate security appliance. CON-SNT-C8211G20 is a service ordering code, not a router or an add-on interface. It associates the Basic coverage tier with a C8200 Series secure-router deployment identified as C8221-G. Use this service where the installed platform and required weekday support window match those identifiers. The router hardware remains the covered equipment, and the service does not add router ports, interfaces, or mounting hardware. The Basic tier distinguishes this option by combining business-hours coverage with next-business-day replacement timing. That timing suits sites with an available replacement window on the following business day rather than deployments requiring continuous-hour coverage. For branch and edge networks, the 8x5 schedule aligns response handling with staffed business days. Matching the service tier to the router designation helps maintain consistent support treatment for the covered secure-routing platform.