Cisco C8200 Series CX Level 1 8x5 NBD Onsite Support

Maintain a defined support level for Cisco C8200 Series systems with Cisco CX Level 1 coverage. The service designation specifies an 8x5 support window, providing coverage during standard business hours on business days. Its next-business-day onsite response designation establishes the expected onsite service level for an eligible issue requiring that response. CON-L1NOS-C8231G2A applies the Cisco CX Level 1 service tier to the C8200 Series platform family. It is a service entitlement rather than a router or appliance, so it does not add interfaces, throughput, licenses, or chassis hardware to the covered deployment. Match the service term and covered system configuration to the installed C8200 Series equipment before placing the order. Within Cisco CX service selections for this platform family, this option is distinguished by its Level 1 tier, 8x5 availability window, and next-business-day onsite response designation. These terms matter where operating teams need weekday service coverage and an onsite response commitment rather than a hardware-only accessory. The entitlement should be associated with the applicable C8200 Series system it is intended to cover.