Cisco S-KPI-QM-COACH-NU Basic QM Coaching Named User License

Assign Basic Quality Management capability to a specific user with coaching and reporting functions included in the entitlement. Cisco S-KPI-QM-COACH-NU is a named-user software license for collaboration and contact-center quality-management environments. Its scope centers on Basic QM, rather than a general collaboration feature or physical device. Quality-management workflows depend on being able to assess work consistently, communicate coaching direction, and review reporting outputs. This entitlement combines those three named functions for a single assigned user: Basic Quality Management, coaching, and reporting. The named-user structure makes the license appropriate where access must be associated with an individual rather than treated as a pooled shared capability. Use this license where a deployment requires the Basic QM package with coaching and reporting for users participating in quality-review activities. It is differentiated by the combination of those functions under one named-user entitlement. The license does not represent a hardware appliance, endpoint, or separately described service tier; it supplies the specified user-level quality-management capability.